Your health, safety and well-being is our top priority


Check-in :

  • Accurately declare your health and travel information.
  • Temperature checks will be conducted upon arrival.
  • Observe one metre safe distancing from the next person.
  • Follow floor markings for queues.
  • Ensure that your mask is worn at all times within the premises.
  • Hand sanitizers are available at the Front Desk.
  • Feel free to use them.
  • Scan contact tracing QR code for record.

Guest Rooms:

  • All Guest Rooms are sanitized with recommended National Health Agency cleaning solution.
  • All Linen are washed between temperature of 60 – 70 degrees Celsius.
  • Entry to your room can be minimize to only when you want your room to be clean.
  • One-time use amenities are available in-room.
  • Wash your hands often.
  • If you feel unwell, please contact the Front Desk for assistance.

Public Area:

  • Follow the reduced standing capacity for each lift car for safe distancing.
  • All high touch surfaced areas such as lift buttons, railings, handles, lobby area are disinfected frequently.
  • Check with Guest Services for facilities available and regulation on the limited crowd allowed.
  • While the Pool and Gym are cleaned regularly, please observe the hygiene rules to shower before swimming and to sanitize the high touch surface of gym equipment after use.

Disclaimer : We abide by the local health agency’s recommended guidelines where safety measures may change and vary at each destination. Safety measures will be administered by the Building Management for properties with facilities managed under them.

We urge all guests to be socially responsible by adhering to the protocols and good hygiene to help combat the spread of COVID-19.


Ariva on Shan has been awarded the SG Clean Quality Mark by the National Environment Agency (NEA) of Singapore. This means that our precautionary operational measures recommended by the World Health Organization and Singapore’s Ministry of Health have been validated by an independent audit led by a government-appointed agency. For more information, visit .

Our staff are fully vaccinated and are required to undergo an Antigen Rapid Test every 14 days to ensure the safety of our guests and staff are further protected.

Ariva Trillion Residences has been awarded the Clean & Safe Malaysia certification through an independent audit. We will continue to ensure a clean and hygienic environment for our guests and staff.


Stay Safe at Ariva

Updated July 2021