Your health, safety and well-being is our top priority


Check-in :

  • Accurately declare your health and travel information.
  • Ensure that your mask is worn at all times when indoor.
  • Hand sanitizers are available at the Front Desk. Feel Free to use them.
  • Temperature checks will be conducted upon arrival.*
  • Observe one metre safe distancing from the next person.*
  • Follow floor markings for queues.*
  • Scan contact tracing QR code for record.*

Guest Rooms:

  • All Guest Rooms are sanitized with recommended National Health Agency cleaning solution.
  • All Linen are washed between temperature of 60 – 70 degrees Celsius.
  • Entry to your room can be minimize to only when you want your room to be clean.
  • One-time use amenities are available in-room.
  • Wash your hands often.
  • If you feel unwell, please contact the Front Desk for assistance.

Public Area:

  • All high touch surfaced areas such as lift buttons, railings, handles, lobby area are disinfected frequently.
  • While the Pool and Gym are cleaned regularly, please observe the hygiene rules to shower before swimming and to sanitize the high touch surface of gym equipment after use.
  • Follow the reduced standing capacity for each lift car for safe distancing.*
  • Check with Guest Services for facilities available and regulation on the limited crowd allowed.*

* Disclaimer : We abide by the local health agency’s recommended guidelines where safety measures may change and vary at each destination. Safety measures will be administered by the Building Management for properties with facilities managed under them.

We urge all guests to be socially responsible by adhering to the protocols and good hygiene to help combat the spread of COVID-19.


Ariva on Shan has been awarded the SG Clean quality mark by the Singapore Tourism Board (STB), a national mark of excellence for businesses that adhere to high standards of environmental public hygiene on their premises. We are officially inspected, certified clean, and our people are healthy and happy. For more information, visit

Ariva Trillion Residences has been awarded the Clean & Safe Malaysia certification through an independent audit. We will continue to ensure a clean and hygienic environment for our guests and staff.


Stay Safe at Ariva

Updated May 2022