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Career

Singapore

Ariva Hospitality Marketing Executive / Manager

Description

The Marketing Executive / Manager is the marketing support for properties managed by Ariva Hospitality and will be responsible for the overall management of day-to-day administration.  

Duties & Responsibilities:

  1. Optimize Ariva Hospitality’s presence on all marketing platforms
  2. Website management & trend analysis
  3. Brand management and collaterals application
  4. Email Campaign management
  5. Social Media management
  6. Source opportunities, implement and execute strategies electronically
  7. Provide support for Pre Opening & Operating Ariva managed properties

Qualifications, Skills & Personal Attributes:

  • Fluent in written and spoken English & Mandarin
  • Friendly personality
  • Excellent interpersonal, communication and decision making skills.
  • Excellent training skills to guide users on IT application and problem solving.
  • Strong IT & presentation skills to manage multiple platforms : Website, Microsoft Office, Google Analaytics, Social Media, Booking Engine, OTA & PMS
  • Analytical, organized and methodical
  • Results-oriented, resourceful, energetic and creative Thinker
  • Able to work well under pressure
  • Works independently and as part of a team

Interested Candidates with the relevant experience and qualification are invited to send in your resume together with a recent photo to careers@stayariva.com
We regret that only shortlisted candidates will be contacted.

Apply Now

Guest Services Officer | Senior Guest Services Officer (Ariva Dalvey Residences)

Description

We are looking for a Guest Services Officer / Senior Guest Services Officer to provide high-quality service to our residents. You will address complaints and go the extra mile to make sure our residents are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our residents enjoy themselves and plan to come back to our facilities

Responsibilities

  • Perform either of 2 shifts (morning or afternoon)
  • To have knowledge of the operational systems at the Front Office
  • To perform daily audit duties and handle required reports from audit
  • Performs check-ins and check-outs efficiently and exceeds residents’ satisfaction
  • Ensure all interactions with guests are handled professionally and adhering to Residence’s policies and procedures
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with residents to delight and gain loyalty
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer feedbacks and/or complaints and escalate to appropriate departments when required
  • Record information in the daily log
  • Any other duties as required by The Management

Job Requirements
  • An outgoing personality with a customer-oriented and professional attitude
  • Proven experience(s) as Guest Service Officer
  • Candidate must be willing to work on weekends, Public Holidays and rotating shifts
  • Candidate must be passionate about service and delighting residents
  • Effective communication in English is required

Please submit your resume together with a recent photo to careers@stayariva.com.

Only Singaporeans / Singapore PR experienced within the hospitality industry candidates need apply.

We regret that only shortlisted candidates will be contacted.

Apply Now

SENIOR ACCOUNTANT / FINANCE MANAGER (Ariva Dalvey Residence)

Description

Financial & Management Reporting

  • Responsible for the income audit, AR, AP, and GL duties leading to accurate and timely submission of monthly closing
  • Preparation and analysis of monthly management reports, highlighting variances and recommending performance improvements initiatives
  • Preparation of yearly budget, and periodic updating of re-forecast
  • Liaise with auditors on the yearly audit of financial statements
  • Ensure timely filing and compliance with tax requirements

Cashflow Management

  • Forecasting of cash flow positions to ensure sufficient funds are available to meet ongoing operational requirements
  • Perform credit review and monitoring of receivables

Other Responsibilities

  • Work with other departments to ensure smooth running of daily activities
  • Any other duties as may be assigned

Job Requirements
  • Accountancy degree from a recognised University
  • Pre-opening experience will be an added advantage
  • At least 2 years of experience in a hotel or serviced residence
  • Excellent decision-making in handling problems, including anticipation, prevention, identification and solving problems as necessary.

Apply Now